FREQUENTLY ASKED QUESTIONS

Tea Questions:


Gift Certificates:

How do I redeem my gift certificate?
Does the gift certificate have to be used in certain time period?
How soon are the gift certificates sent after purchase?
Will I be notified that the recipient received his/her email?
Can I use a promo code to purchase a gift certificate?
Can I use a promo code on an order and pay for that order with a gift certificate?
Are the gift certificate codes secure?
Do I need to enter the gift certificate claim code every time I shop?
I have tried to place my gift certificate order several times but the website will not allow me to do so?

 

Ordering Questions:

How can I place an order?
What form of payment does Two If By Tea® accept?
I own a retail store (or am hosting a large event) and would like to order a large quantity of tea. Do you offer wholesale pricing?
What is your return policy?
My billing address is in another counrty, is that ok?


Shipping Questions:


Trouble Shooting Questions:

I am having problems placing an order online, what should I do?
I received the wrong item(s) in my order, what can I do?
Is it safe to use my credit card to make a purchase online?
What happens if my credit card does not go through?


Company Questions:




Tea Questions:


I'm a fan of Rush. Did he personally taste the tea?

What do you think? Of course! Rush wouldn’t put his name on anything unless it exudes excellence! He loves the tea, just like he loves our country! Rush, with the help of Kathryn, personally chose these flavors after hours of blind taste testings. He personally approved every one of the tea flavors and is now an accredited Tea Tasting Specialist (Bo Snerdley had no role in tasting the tea, despite what he might say to callers being screened for the Rush Limbaugh Show). For more information on Rush please visit the Doctor of Democracy page, where you can learn more about his amazing life.


Do you use real tea?

Yes, until the world runs out of real tea. Then we'll go to Plan B.


What ingredients are in the tea?

Please visit the Tea Facts section of the website for a full description of the nutrition facts and ingredients. The flavors are natural, simple, and very tasty.


What are "Natural Flavors and Other Natural Flavors?"

The tea's ingredients contain components from the actual fruit that is brewed into each of our Blueberry, Peach, and Raspberry teas. So you get the natural flavor of fruit in each and every bottle.


What flavors are there?

Right now there are 5 regular flavors and 3 diet varieties: Unsweet Tea, Original Sweet, Raspberry, Peach and Blueberry, as well as Diet Raspberry, Diet Peach and Diet Blueberry.


How many bottles come in an order?

A single order contains a case of two 6-packs (12 bottles total). Currently, the bottles are not sold individually. Please order as many cases as you would like!


Are any of the flavors sugar free?

Yes, the Unsweet Tea and diet varieties of the other flavors are sugar free! 


What type of artificial sweetener is in the sugar free teas?

The diet tea is made with an artificial sweetener called Sucralose, which is commonly known as Splenda.  There is no artificial sweetener,
no sugar, no calories, nor carbs in the Unsweet Tea. 


Is Two If By Tea® Gluten free?

Yes, our tea is gluten free.


What is the caffeine content of Two If By Tea®?

Our tea contains about 8mg of caffeine per 8 fl oz., or 16mg per bottle.


Do you have any decaffeinated teas?

No, we do not have any decaffeinated teas.


How much sugar is in the tea?

The sugar content for each flavor, as well as all additional nutritional information, can be found at www.twoifbytea.com/products, or by clicking here.


Is Two If By Tea® Kosher Certified?

Yes! We have Kosher Certification through the Orthodox Union (OU).


Is the tea sold in any type of variety pack?

We currently do not sell a multi-pack or variety pack due to logistics, however we do have this on our radar for future consideration.


Will there be any additional flavors in the future?

We are always open to suggestions for new flavors and take each one into consideration for future product development. You can make a suggestion by submitting a Question.


What is the shelf life of the tea?

The "Best By" date is noted on the bottle. The standard shelf life is currently 9 months. Please double check the neck of the bottle upon receipt for the exact date.


Gift Certificates:


How do I redeem my gift certificate?

When you receive a Rush Revere Gift Certificate in your inbox, simply go to TwoIfByTea.com and shop! You will select items to put into your shopping cart, then when you are ready type your gift certificate code into the gift certificate box and apply to redeem the code!


Does the gift certificate have to be used in certain time period?

No, there is no expiration date on the gift certificate. Shop right away or save it for the holidays!


How soon are the gift certificates sent after purchase?

Shortly after you purchase a gift certificate, an email will be sent to the recipient’s email you entered. It shouldn't take more than a few minutes, unless there is very heavy traffic during a special promotional period on the shop. Please double check your spam folder if you cannot locate the gift certificate in your inbox.


Will I be notified that the recipient received his/her email?

Yes, you will receive a confirmation email similar to any other order placed at TwoIfByTea.com! You will likely get a great "Thank You" note from your recipient too! 


Can I use a promo code to purchase a gift certificate? 

Sorry, you can't use a promo code to purchase gift certificates.


Can I use a promo code on an order and pay for that order with a gift certificate?

Yes, absolutely! Just remember the promo codes need to be applied first in order to get the great deal! Make sure the correct items and quantities are in your shopping cart for the promo code to work. For example, if you are entering a code to “Buy two cases, get the third for free,” you must have three cases in your cart when the promo code is applied to the order so you can get the third case free!


Are the gift certificate codes secure?

Yes! Gift certificate claim codes are not activated until payment is made and the proper intended recipient receives their incredibly designed gift certificate email.


Do I need to enter the gift certificate claim code every time I shop?

No, if you have a member account you won't have to enter the code every time! Simply login to your member account, add the gift certificate claim code to your account and the credit will be issued for immediate use or waiting for your next return to the shop!


I have tried to place my gift certificate order several times but the website will not allow me to do so?

If you continue to have issues placing an order for the gift certificate, please submit a question inquiry by clicking here and one of our customer service representatives will contact you within 24 to 48 hours.

 

Ordering Questions:


How can I place an order?

Simply click on the Shop tab!


What form of payment does Two If By Tea® accept?

Two If By Tea® accepts Visa, MasterCard, American Express, and Discover. All prices and payments are in U.S. dollars. Personal checks and money orders are not accepted at this time.


I own a retail store (or am hosting an event) and would like to order a large quantity of tea. Do you offer wholesale pricing?

Yes! We do offer wholesale pricing for orders of 50 cases or more. If you would like to place an order for your retail store or event totalling 50 cases or more, please click on the following link to fill out a Wholesale Inquiry form. Don't forget to tell us about your store or event! Please allow at least 2 to 3 business days for your inquiry to be reviewed and note that this is not an actual order. A member of the Two If By Tea® team will contact you to discuss quantity, logistics, details, and pricing. If your inquiry is regarding an event, please allow at least two weeks advance notice prior to your event or special occasion.


What is your return policy?

Unfortunately, at this time we do not accept returns and do not provide refunds. All sales of Two If By Tea® are final and your credit card will be charged at the point of purchase. If you don't like your tea, dump it in the Boston Harbor! Just kidding, of course.


My billing address is in another country, is that ok?
Please note your billing address must be in the United States for all purchases at the All-American Store.

Shipping Questions:


How soon can I expect to receive my order?

Orders for tea are estimated to arrive within 3 business days via FedEx and orders for other products are estimated to arrive within 3 to 5 business days via USPS. Please allow 1 business day for your order to be processed prior to the ship date. Also note, large orders and wholesale orders will take longer to ship due to processing and transport. Special promotional periods may result in longer shipping times. 


What does it cost to ship my order?

Tea ships via FedEx Ground to the continental United States and is free to the customer (which saves you, the customer, an average of $8.00 per case). Non-tea products include a variable shipping cost depending on the number of items per order.


Does Two If By Tea® ship to Post Office Boxes?

No, we do not ship to Post Office Boxes (P.O. Boxes).


Does Two If By Tea® ship internationally?

Two If By Tea® only ships to the continental United States. Shipping to Alaska and Hawaii has been temporarily suspended while we research more efficient and economical shipping methods to best suit every patriot. Please stay tuned for updates on shipping to Alaska and Hawaii. 


How can I track the status of my order?

After your order is processed, a shipment confirmation email will be sent via your email address with your tracking number that can then be tracked using the corresponding carrier's (e.g. TEA ships via FedEx, other products ship via USPS) web site. You can also go to the Track Order section and enter your order number through your member account.  *Please note, tea ships separately from other products and may arrive at a different time from other products on the same order. 


Can I ship to multiple addresses on one order?

Yes, you have the option to "Checkout With Multiple Addresses" after adding items to your shopping cart.


Why are you not shipping to Alaska and Hawaii?

Due to our current shipping arrangements, we have temporarily suspended Alaska and Hawaii shipments while we research more efficient and economical shipping methods to best suit every patriot. We deeply value all of our Alaska and Hawaii customers and want to provide the best value possible for them to enjoy the same great tea that is sweeping our great nation From Tea To Shining Tea! Thank you for bearing with us while we find a solution, please stay tuned for updates!

Trouble Shooting Questions:


Having trouble placing an order?

Please be sure that your Internet connection is strong. Double check that all areas on the shipping and billing sections of the checkout page are filled in correctly. The zip code of the billing address should match the billing address that your credit card company has on file. Also, please make sure you have cookies enabled on your web browser.


I received the wrong product, what can I do?

Please submit a Questions Form with your order information and a brief description for review. A Two If By Tea® representative will review your inquiry and resolve the issue within a few days.


Is it safe to use my credit card to make a purchase?

We make every effort to ensure that your ordering information, including your credit card number, is protected while you are on our site. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your browser. SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of our Web site, can decipher it. In addition, we do not retain or store any credit card information in your member account.


What happens if my credit card does not go through?

If your credit card does not process successfully, your order will not be processed and an error message will be displayed on your screen. If you like, you can try a different credit card, double check you've entered correct billing address, or submit a Questions Form for assistance.

Company Questions:


What is the origin of the Two If By Tea® name?

Oh yes, it's a great name, isn't it? Two If By Tea® is a modern twist on the famous line "One if by land, and two if by sea," from Henry Wadsworth Longfellow's poem "Paul Revere's Ride." Under the Tea the People section, you will find details on company spokesperson Rush Revere, company history, and even a personal letter from Rush directly to you. Feel free to print it out, roll it up into a scroll, seal and deliver it to your friends—who will be amazed and inspired! Take a look at the "Sounding The Alarm!" section to get more details on Paul Revere’s actual ride in 1775 and today's Rush Revere.


Is Two If By Tea® associated with the Tea Party?

No, Two If By Tea® is not associated with the Tea Party. However, we do believe in fundamental American values and individual freedom!


Is Two If By Tea® available in stores?

YES! Two If By Tea® is available in select stores throughout the country! Click here to find a store near you. If you don't see a store near you and want one of your local retailers to start carrying Two If By Tea®please have them fill out a Wholesale Inquiry form and a member of the Two If By Tea® team will be in contact shortly so they can start selling the greatest tea From Tea To Shining Tea at their shop in no time! 


Where is Two If By Tea® made?

Two If By Tea® is brewed, bottled and packaged right here in the good ol' United States of America. 


What is the MC-LEF?

Two If By Tea® is a proud sponsor of the Marine Corps-Law Enforcement Foundation. The Marine Corps-Law Enforcement Foundation provides scholarships and financial assistance to the children of Marines or Federal law enforcement personnel who were killed on duty or died under extraordinary circumstances while serving our country at home or abroad. For further information, please visit www.mc-lef.com


How can I sell Two If By Tea® in my store? (Wholesale Pricing Inquiries)

Special wholesale pricing is available for retailers ordering 50 or more cases. For detailed information, please visit our Retailer Command Center and submit a Wholesale Inquiry Form to get started . Please allow at least 2 to 3 business days for your inquiry form to be reviewed. Once approved for wholesale pricing, a Uniform Sales & Use Tax Certificate must be provided; the form can easily downloaded at the bottom of the wholesale inquiry form page. A member of the Two If By Tea® team will then contact you to discuss resale, quantities, logistics, pricing, and access to the Retailer Resource Center.